FAQ
Q: I want to try your brand, but am not sure where to start. What do you recommend?
A: We all have unique skincare concerns and needs. You can always email us at customercare@drnassifskincare.com for specific help. Otherwise, we recommend starting with our best-sellers.
Pure Hydration Facial Cleanser
Q: What products should I try if I want a more targeted treatments?
A: For more targeted treatments, we recommend the following products:
Micro-Spa Radiance Resurfacing Peel: This peel exfoliates and resurfaces the skin with Vitamin C crystals, enhancing radiance and smoothness.
Age Defying Eye Renewal Serum: Designed with dual-action peptides, this serum reduces the appearance of fine lines and wrinkles around the eyes by firming, brightening and smoothing.
Deco-Lift Neck & Decollete Firming & Lifting Complex: Specifically formulated to firm and lift the neck and décolleté area with potent peptides and antioxidants, plus exfoliating glycolic acid.
Even, Correct & Renew Retexturizing Treatment Pads: These pads help to even skin tone, correct imperfections, and renew the skin's texture with a proprietary blend of key ingredients like Niacinamide, Hyaluronic Acid, Retinol and Mandelic Acid.
Feel free to reach out to us at customercare@drnassifskincare.com for personalized recommendations tailored to your skincare needs.
Q: How should I use my new products?
A: We recommend starting slowly with a new skincare regimen. See “How to Use” on the product website page for specific instructions.
Every individual's skin is unique. When starting a new skincare routine, we recommend reviewing ingredients, doing a small patch test and introducing products slowly, not all at once.
Q: What skin type is your brand best for?
A: While NassifMD® formulates and tests each product for use on a wide variety of skin types, every individual’s skin is unique in terms of type and health and may also be affected by allergies, hormonal balance, medications, supplements, and other health and environmental factors, all of which can contribute to varying, even unique, reactions to products or specific ingredients. This means that a similar skin type may have different reactions to the same product. We recommend you read the ingredients carefully and perform a small patch test before wider use.
See “How to Use” for instructions by skin type, where applicable.
Q: Are your products safe for pregnant women?
A: Here is a common list of ingredients to avoid during pregnancy. Of course, the concentration matters, but generally speaking, virtually all of our products are okay to use except Detox Pads (due to the Salicylic Acids, which is partly one of the reasons we created the Gentle Formula, made with our own fruit complex).
Benzoyl Peroxide, Fragrances derived from harmful chemicals, BPA, Hydroquinone Formaldehyde, Parabens, Phthalates, Retinoids (retin-A), Salicylic Acid, Thioglycolic Acid, Chemical Sunscreens, Botulinum Toxin, Sodium Lauryl Sulfate, Diazolidinyl, Urea Stearic Acid
Also, our retinol derivatives are considered safe. Lastly, our product fragrances are derived from essential oils/plant oils (not harmful chemicals). Even with all of this said, we highly suggest and caution that while pregnant, it is best to test patch new products first as you may develop sensitivities during pregnancy (that didn’t exist pre-pregnancy and that may go away post-pregnancy).
Q: Do you accept returns?
A: We accept returns placed in up to 30 days of purchase. Please click here for more information.
Q: Do you offer international shipping?
A: We currently offer shipping to: Australia, New Zealand, United Kingdom, and Canada. Please click here for more information.
Q: Where else can I shop your brand?
A: In addition to our website, you can shop our brand on:
TSC.ca (Canada)
ITVSN.com.au (Australia)
Q: Are your products cruelty-free?
A: Yes! Our entire line is cruelty-free, and Leaping Bunny certified. Please click here for more information.
Q: I have sensitive skin/gluten allergies, are your products safe?
A: Yes! Our entire line is paraben-free, mineral oil-free, vegan, and gluten-free.
Q: I’m a vegan, can I use your products?
A: Yes! Our entire line is vegan.
Q: Do you offer any discounts for your website?
A: Yes! You can sign up for our email list on the footer of our website for 15% off your first order. We also email various offers and discounts year-round, which we email to our subscribers. You can sign up for our text message offers here for even more updates on offers and discounts. Standard rates apply.
Q: Is your brand eco-friendly?
A: Yes! We strive every day to be more eco-friendly. Our products are proudly made in the USA to reduce our carbon footprint in overseas transportation emissions. Also, our ingredients are sustainably sourced.
Q: Do your products contain fragrance?
A: Some products do have fragrance. Parfum/fragrances that are added are either to improve the scent of the raw materials, which can be off-putting and / or to add to the sensorial experience of using our line. Many of our products including Detox Facial Pads and Hydro-Screen Serum feature scents our customers absolutely love. These are not the same scents as one may find in regular perfumes. They are in fact, derived from natural ingredients like citrus peels, and are completely within the parameters of the strict EU Cosmetic Regulations relative to fragrances and allergens.
Q: What product(s) is best for treating acne and acne scars?
A: We recommend starting out with our Hydro-Gel Serum and Even, Correct & Renew Retexturizing Treatment Pads . Hydro-Gel Serum actively prevents breakouts while helping to even skin tone and texture with ingredients like Hy-Rentin, Amiperfect ER and Rosemary water. Even, Correct & Renew Retexturizing Treatment Pads have a proprietary synergistic blend of, Niacinamide, Hyaluronic Acid, Retinol and Mandelic Acid. Which, when used twice a week, results in smoother, brighter, more even looking skin, reducing the appearance of acne scarring.
Q: In addition to using skincare products, do you recommend taking oral supplements that benefit the skin?
A: Dr. Nassif is a believer in good quality, efficacious supplements, supported by science and proven research. In fact, he formulated his own to help boost immunity and reduce inflammation, which indirectly support skin health. You can shop our supplements here. We do recommend before taking any supplements, you check with your primary care physician who knows your personal health status.
Q: What is the difference between HydroScreen and HydroGel Serums?
A: Hydro-Gel Serum is a lightweight hydration serum with a proprietary combination of Hyaluronic Acid and Salicylic Acid that improves skin texture, tone and brightness thru gentle exfoliation while balancing excess oil resulting in a natural radiance.
Hydro-Screen Serum is an advanced technology hybrid serum that both hydrates & moisturizes thru its protective retinol molecular film fluid & ceramides, resulting in a supple, youthful glow.
Q: Do you offer a pro-discount program?
A: Thank you for your interest! Yes! Please click here for more information.
Q: Do you offer an affiliate/influencer program?
A: Thank you for your interest! Yes! Please click here for more information.
Q: Where can I learn more about Dr. Nassif’s plastic surgery?
A: Thank you for your interest! Please click here for more information.
Q: Where can I learn more about Dr. Nassif’s MedSpa in the USA?
A: Thank you for your interest! Please click here for more information.
Q: Where can I learn more about Dr. Nassif’s MedSpa in the UK?
A: Thank you for your interest! Please click here for more information.
Q: I need more help!
A: You can always email us at customercare@drnassifskincare.com for specific help.